Frequently Asked Questions

How long will my order take to be delivered?
We aim to deliver most orders in approximately 7-10 days however some designs such as our Mirrored bed range and children car beds can take a lot longer up to 2 weeks.
We will always call you to arrange delivery two days in advance we can usually give you a delivery slot of 3 hours and our driver will call you on the day.

Will the driver take the bed to my room?
Delivery is to ground floor doorstep only, the driver will only take it into the room if fitting has been booked in advance. For elderly customers we will make sure your items are brought into the residence for your convenience.

How many parts does my bed come in?
Most standard beds are in 4 or 5 pieces for easy home assembly.

Do you offer a fitting service?
Our couriers can assemble the beds, we offer this service at a cost on our website, alternatively when we book in the delivery with yourself, we will ask you if this is a service that you require so the driver is aware beforehand.

Will you take away my old bed?
Unfortunately we don't offer this service as only a licensed waste trader can offer this.

Can you make my headboard height be made taller?
Taller headboards are at a cost of £50. Please check access wont be an issue we don't normally recommend anything taller than 60 inches as a joint is required in the upholstering process.  With most designs we can also make the headboard in two pieces.